How Undercover Recording Uncovered a £28 Million Timeshare Fraud

It has been described as among the biggest scams of its nature in the United Kingdom.

Altogether 14 defendants have been found guilty for their role in a £28m plot to cheat over 3,500 vacation property holders.

The affected individuals were desperate to get out of decades-old vacation property deals and went looking for support.

A large number were from 60 and 80. Over 500 of them surrendered over £10,000, and one handed over more than £80,000.

Those targeted were subjected to aggressive sales meetings lasting up to six hours. They were out of money, owning valueless fake "rewards" and remained trapped in expensive vacation property deals they often use.

The Business At the Heart of the Fraud

The company at the centre of the fraud was Sell My Timeshare (SMT). They collected customers' funds to finance the owners' lavish standard of living of prestigious schooling, luxury homes and exclusive air travel.

The leader at the top of the firm, the main defendant, was given a seven and a half year prison term in January for deceptive scheme.

Recently, his partner another individual was one of the final three to learn their fate.

She was handed a two-year deferred imprisonment at Southwark Crown Court after confessing to money laundering.

This has been a extended wait and represents a significant success for the individuals who testified, the authorities and the Crown.

How the Investigation Began

The initial awareness of the firm came in the mid-2016. I was working in the investigations unit of a media outlet, producing documentary shows.

A colleague noted that his mum had taken over the rights of a holiday property in Spain and, after decades of vacations, had started seeking to terminate the contract.

It is important to recall how widespread timeshares had grown with English tourists in the eighties and nineties.

Vacation properties allowed families to use the equivalent unit every year, or trade their weeks with other owners who had properties in different locations. Roughly 600,000 vacation seekers accepted that option.

The first timeshare rush was paired with a lot of stories about dishonest operators deceptively promoting units. They appeared frequently on investigative TV programmes.

The common holiday ownership agreement locked buyers for many years.

At that time, those owners who had enjoyed their assigned property in the sunshine for 20 or 30 years were getting older, and many were attempting to wave goodbye to their timeshares.

Several had declining mobility and were unable to visit their units. A few just believed they'd got all they wanted from them. And a portion had deceased, in numerous instances leaving their family members to assume the contracts - including their annual payments and service charges.

The Investigation Develops

It was at this point the friend's mum had found herself. She looked online for answers and discovered SMT, a firm whose online presence assured to terminate her deal.

However, having submitted funds and booked a meeting with them, her relatives smelled a rat.

Further research revealed many victims reporting they had handed over cash and got nothing in return. In fact, they had suffered financially. A lot of it.

The investigative unit commenced probing what was occurring. It was rapidly apparent that there were some shady characters active in the vacation property industry.

A legal professional had numerous client reports preparing to take action against SMT.

The team interviewed individuals who had used the firm and they all told the same story. They believed the firm would acquire their investment from them but when they participated in a session (for which they paid up front) they were advised there was no market for their property.

In place of that, they were pushed - actually coerced - to spend more money investing in "the firm's incentive scheme", named after the business's umbrella group, the parent organization.

What exactly these were was somewhat vague. They sounded like a kind of currency, providing reduced-price holidays and amenities and shopping deals.

And they were apparently "transferable with additional holders, eventually.

Committing funds immediately would lead to an future return that would pay for SMT's fees and result in the timeshare holder in profit, released finally from their troublesome contract.

Too good to be true? Well, yes.

A 'Deceptive Scam'

Assuming these reports were accurate, this was a major deception.

The technique is termed a "misleading sales."

Someone - specifically the company - "lures the consumer by marketing a particular product only to then state it cannot be provided, steering the customer in the direction of another, inferior offering.

Such practices are unlawful. Possessing all the evidence we had gathered, we presented the rationale to discreetly video one of the firm's consultations.

The process requires dedication, work, and clear arguments for why this is the only way to gather the information needed to confirm deceptive practices.

Armed with that permission, our limited crew arranged a meeting with one of the organization's staff in the location.

Posing as a potential client wanting to help his mother out of her timeshare contract|holiday ownership agreement

Jennifer Long
Jennifer Long

A seasoned casino enthusiast and slot game analyst with over a decade of experience in the online gaming industry.